Refund policy
RETURN/EXCHANGE POLICY FOR IN-STORE & ONLINE CUSTOMERS:
• Merchandise that qualifies for a refund must be returned within 30 days of delivery.
• Customer has the option of store credit or a refund back onto the card used for the original purchase. Store credit or refund will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
- ALL SALE/DISCOUNTED ITEMS ARE FINAL SALE.
CREDIT CARD REFUND: 5% transaction fee deducted from the total refund amount.
EXCHANGES/STORE CREDIT REFUND: 100% of the refund total will be credited to your account /applied to qualifying exchanges.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
*ONLINE CUSTOMERS* TO SUBMIT A RETURN REQUEST:
Click this link to log into your account: https://account.madisavvyboutique.com
Log into your account:
1. In the EMAIL field, enter your email address, and then click CONTINUE.
2. In your email account, open the email sent from our store and copy the 6-digit verification code included in the email.
3. Go back to the online store, and then enter a 6-digit verification code.
4. Click the order that you want to submit for the return for.
5. If your order has more than one item, select the items you want to return.
6. Select a return reason and a add a note that you wish to return for store credit or a refund back onto your credit card.
7. Click REQUEST RETURN.
If your return request is approved and requires shipping, please ship your items to the following address:
Madi Savvy Boutique
8324 Bell Creek Road
Suite 800
Mechanicsville, VA 23116
Once we have received your item(s) back, then you will receive a refund or store credit.
DEFECTS OR PROBLEMS WITH YOUR ORDER:
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
Thank you!! We appreciate your business!
xoxo,
Madi Savvy Boutique