• Merchandise that qualifies for a refund must be returned within 30 days of delivery.

• Customer has the option of store credit or a refund back onto the card used for the original purchase. Store credit or refund will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

CREDIT CARD REFUND: 5% transaction fee deducted from the total refund amount
EXCHANGES/STORE CREDIT REFUND: 100% of the refund total will be credited to your account /applied to qualifying exchanges.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.



Click this link to log into your account:  https://account.madisavvyboutique.com

Log into your account:

1. In the EMAIL field, enter your email address, and then click CONTINUE.

2. In your email account, open the email sent from our store and copy the 6-digit verification code included in the email. 

3. Go back to the online store, and then enter a 6-digit verification code.

4. Click the order that you want to submit for the return for.

5. If your order has more than one item, select the items you want to return.

6. Select a return reason and a add a note that you wish to return for store credit or a refund back onto your credit card.


If your return request is approved and requires shipping, then you will receive an email with shipping instructions.  After the product is returned, you will receive a refund or store credit. 


• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for store credit or refund to the original purchase method only.  

CREDIT CARD REFUND: 5% transaction fee deducted from the total refund amount
EXCHANGES/STORE CREDIT REFUND: 100% of the refund total will be credited to your account /applied to qualifying exchanges.

• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.


We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.


How do I apply a gift card code or a promo code at checkout?

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".

Can I use promo codes with the purchase of already discounted items or sale items?

Promo codes and offers cannot be combined with already discounted items or sale items.

Was I charged twice?

Ugh! We know how scary that can be! Luckily, your card should only be charged once when your order is submitted.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

I get an error message when I enter my shipping and billing address. What’s going on?

Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

My order won't go through. What should I do?

You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!

If you continue to receive error messages, please send us an email at support@madisavvyboutique.com.

I need to change something on my order. How can I do that?

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! We love getting your orders to you quick! Once they process your order, within a few hours we will be unable to change or cancel your order.

Where is my order confirmation?

Woo hoooo! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add support@madisavvyboutique.com to your safe sender list.


When will my order ship?

Please see our shipping & returns section for more details.

When can I pick up my order?

Standard Orders
You will receive an email from us when your order is ready to be picked up at our store! 

Where is your storefront located? 
Madi Savvy Boutique is located at 8324 Bell Creek Road Suite 800 Mechanicsville, VA 23116.  We are in the shopping center across from the Foodlion on Bell Creek Road, next to The Dance Company. 
What are your storefront hours?
Tuesday - Friday from 10am - 6pm
Saturday from 10am - 4pm
We are closed on Sunday and Monday.