Shipping & Returns
Shipping & Returns
General Order Information
• Orders CANNOT be changed, modified, or canceled after checkout!
• We will only accept one coupon code per order.
• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at support@madisavvyboutique.com for assistance!
Shipping
• Standard Shipping within the continental United States is $8.95.
• We do offer free shipping on orders that are over $150 within the continental United States.
• Standard shipping orders take 2-3 business days to be processed and packaged before they are shipped.
• Madi Savvy Boutique is NOT responsible for: Delays with UPS shipping
International Duties or Customs charges, products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages. Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
• All of our shipments include tracking information via email. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
• Carrier Contact Numbers:
USPS: 1-800-275-8777
International USPS: 1-800-222-1811
UPS: 1-800-742-5877
• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
• WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please email us at madisavvyboutique@gmail.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
Holiday Shipping Information
• In order to receive any holiday orders before Christmas, orders must be placed and shipped BEFORE these dates! You MUST place your order by NOON CST for UPS orders in order to go out that day!
(Orders containing Custom Made items will still take 10-13 business days to process, so please do not delay on ordering them!) The deadline to order those for Christmas is December 11th
• USPS International. Ranges between Dec 1 - 15. Please contact us for specific details for your continent/country.
• USPS APO/FPO/DPO: Ranges between Dec 4-18. Please contact us for specific details.
• Standard Shipping: December 18th
• UPS 3rd Day: December 19th
• UPS 2nd Day: December 20th
• UPS Next Day: December 21st
• Return Address: 8324 Bell Creek Road, Suite 800 Mechanicsville, VA 23116
Contact us @ support@madisavvyboutique.com
• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
• For sanitation reasons, all jewelry and hats are FINAL SALE.
• Merchandise that qualifies for a return may be returned within 30 days of delivery. Customer has the option of store credit or a refund back onto the card used for the original purchase. Store credit or refund will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.**Please Note: CREDIT CARD REFUND: 5% transaction fee deducted from the total refund amount.; EXCHANGES/STORE CREDIT REFUND: 100% of the refund total will be credited to your account /applied to qualifying exchanges.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to us is attempted.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
• Please allow 3-4 business days for us to receive your return, and 7-10 business days for us to process your credit.
• If approved for a return, a store credit code or refund notification will be emailed to the email address on file within 7-10 business days after we receive the returned item..
• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $8.95 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
Defects or Problems With Your Order?
• If you have received an item with any problems or defects, please contact us at support@madisavvyboutique.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to us is attempted.
Thank you!!
Madi Savvy Boutique